1. General Policy
All payments made to M.V.A.S. Samsthe, Dharwad through BillDesk or through any other mode are treated as final unless otherwise specifically stated. Refunds will be issued only in cases of duplicate payments, excess payments, or technical errors during the transaction.
2. Eligibility for Refund
A payer may request a refund under the following conditions:
Duplicate Payment
If the same amount is paid more than once for the same purpose.
Excess Payment
If the amount paid is more than the actual payable amount.
Technical or Transaction Failure
If the payment is deducted from the bank account/card/wallet but the receipt is not generated due to a technical error.
Cancelled Services (if applicable)
Refund may be considered only if the service/event for which payment was made has been cancelled by the organisation.
Note: Fees such as admission fee, tuition fee, application fee, exam fee, or any non-refundable service will not be refunded unless the payment qualifies under the above exceptions.
3. Refund Request Period
Refund requests must be submitted within 7 working days from the date of payment. Requests received after 7 days may not be eligible for consideration.
4. Refund Process
The payer must submit a written request by email to the official email ID of Mallasajjan with:
- Name of payer
- Payment purpose
- Transaction ID
- Date and amount of payment
- Supporting documents (if applicable)
The organisation will verify the transaction with BillDesk payment records. After verification, approved refunds will be processed within 7–15 working days. Refunds will be made only to the original source account through which payment was received. No cash refunds will be issued.
5. Transaction Charges
Bank charges, gateway fees, and convenience fees charged by BillDesk or the bank are non-refundable.
6. Contact for Refund Queries
For all refund-related questions, please contact:
- Email: contact@nullmallasajjan.org
- Phone: 0836-2790127, 6362038228
- Office Address:
MVAS Samsthe
Maratha Colony,
Dharwad 580008